2010-07-15 12:00

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Bhupinder Singh, Vice President, Service Delivery, Asia Pacific, Cable&Wireless Worldwide (Click on images to view at original size)

New Senior Exec Appointment Underscores Strong Focus on Service Excellence

SINGAPORE, July 15 /PRNewswire-Asia/ — In line with its focus on service delivery excellence, Cable&Wireless Worldwide has appointed a new senior executive to focus on Service Delivery for the Asia Pacific region.
Bhupinder Singh has been appointed the company’s new Vice President for Service Delivery, Asia Pacific with effect from June 1, 2010. He takes over from Mike Powell, who has assumed a global responsibility for service delivery covering all markets outside of the UK.

Bhupinder has had extensive experience in the region, and is a seasoned hands-on telecommunications professional with more than 15 years of experience. He has been with Cable&Wireless Worldwide since 2000, working in key positions across solutions, projects and service functions.

In his last appointment as Director of Presales solutions for the Asia Pacific region Cable&Wireless Worldwide, Bhupinder was responsible for building one of the industry’s best solutions practices in the region. Operating out of the company’s Singapore headquarters for the region, Bhupinder will now be responsible for driving the service delivery transformation and ensuring consistent best in class service experience is delivered to all Cable&Wireless Worldwide customers.

As a core member of the Asia Pacific leadership team, he is responsible for managing all pre-sales solutions, service management, project management initiatives across Asia-Pacific to ensure his team consistently delivers the sustainable long term value to enable customers to stay ahead of their competition.

Commenting on his appointment, Bhupinder Singh, Vice President, Service Delivery, Asia Pacific, Cable&Wireless Worldwide said: “Customer Service is at the heart of our business and our number one priority with our tailored service model aimed at helping our customers drive their growth. Managed Services is our core offering as we focus on helping CIOs reduce spend, increase efficiencies and grow their businesses. Delivering excellence in service through partnering with our customers to help them achieve their objectives, and delivering excellent customer service, is of paramount importance in this space where customers are asking for ‘connectivity-plus’ solutions and looking at us to provide them with a seamless global experience.”

Mike Powell, Vice President, Service Delivery, Global Markets, Cable&Wireless Worldwide said : “It’s our people, their attitude, as well as the solutions we deliver and how we deliver them which enable us deliver an excellent customer service . At Cable&Wireless Worldwide, our key focus is on our customers and everything that we do is centred around them as we become a true ‘extension’ of their team.”

The six core characteristics that define the Cable&Wireless Worldwide way of working with customers are as follows:

* Leading edge delivery — providing a consistent dependable
provide experience
* Ensuring that services delivered work well from the
first time with minimal disruptions
* Maintaining stability of solutions delivered, once they are
delivered to customers
* Responsiveness — responding quickly and efficiently to any
issues our customers may raise
* Proactive, open and honest in our communication with customers
* Easy to do business with — and this cuts across all possible
interfaces with customers

As a leading mission critical communications provider, Cable&Wireless Worldwide provides end-to-end connectivity, network management, pre-emptive support services & business-critical application solutions delivered through a reliable and secure next-generation network and Multi-Service Platform.

About Cable & Wireless Worldwide

Cable&Wireless Worldwide (LSE: CW.) aims to be the first-choice provider of mission critical communications. The Company is one of the world’s leading critical communication providers delivering a range of high-quality managed voice, data and IP-based services and applications to large corporates, multinational companies, governments, carrier customers and resellers across the UK, Asia Pacific, India, Middle East & Africa, Continental Europe and North America.

In the UK, Cable&Wireless Worldwide owns the country’s largest fibre network dedicated to business users of telecoms reaching 20,500km in length, and providing ubiquitous UK access through a combination of fibre, digital, microwave, radio and leased circuits. The network has presence in more than 400 towns and cities in the UK, with 802 unbundled exchanges covering 55% of the population.

On an international scale, Cable&Wireless Worldwide’s global next-generation network (NGN) stretches to more than 500,000km, including interests in 69 global cable systems, and provides connectivity to 153 countries. The Company’s Multi-Service Platform, an IP-based next-generation platform that operates across the NGN, offers a single environment on which voice and data applications can be converged to drive business efficiencies. The network is uniquely designed with inbuilt resilience and the capability to re-route traffic across diverse paths in the event of failure of one or more paths, particularly at the international level.

With more than 6,300 colleagues globally, Cable&Wireless Worldwide is committed to delivering exceptional customer service and developing long term partnerships with its customers.

To find out more, visit http://www.cw.com .

Media Contact

Annette Pau
Head, Global Markets, PR
Cable&Wireless Worldwide
Email: annette.pau@cw.com
Tel: +65-6477-5865

SOURCE Cable&Wireless Worldwide

2010-07-07 12:00

SINGAPORE, July 7 /PRNewswire-Asia/ — Cable&Wireless Worldwide today announced that it is positioned as “Challenger” in Gartner’s latest Magic Quadrant for Asia Pacific Network Service Providers for the year 2010 published on June 28. The evaluation is based on Completeness of Vision and Ability to Execute.

“When selecting a provider, network managers need to pay attention to its Ability to Execute. The large size of the Asia Pacific region and its fragmented geography makes it more challenging to deliver consistently high-quality network services here than in other regions,” said Gartner.

Nick Lambert, Managing Director, Global Markets, Cable&Wireless Worldwide said: “We are very proud that Gartner has positioned us in the Challenger position in the Magic Quadrant. We consider this as an endorsement of our focused approach in Asia and excellence in execution. We continue to move from strength to strength in our service excellence and delivering high levels of customer satisfaction, as well as in our improved product/solutions offering and price competitiveness.”

“We are particularly pleased to be recognised for our flexible approach towards meeting non-standard requirements for our customers. As a nimble and flexible organisation, our DNA enables us to scale service and support, as well as our solutions offer to customer needs, with good response times,” he said.

The research house gives high marks to providers that exceed competitors on Service Quality based on high network reliability and performance, good service and support and strong service level commitments, local service and support in development and remote markets — especially China and India.

About Gartner’s Magic Quadrant

The Magic Quadrant is copyrighted June 28, 2010 by Gartner, Inc and reused with its permission. It is a graphical representation of a marketplace at and for a specific time period, and depicts Gartner’s analysis of how certain vendors measure against criteria for that marketplace, as defined by Gartner. Garter does not endorse any vendors, products or services depicted in the Magic Quadrant, and does not advise technology users to select only those vendors placed in the “Leaders” quadrant. The Magic Quadrant is intended solely as a research tool and is not meant to be a specific guide to action. Gartner disclaims all warranties, express or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.

Gartner’s Magic Quadrant for Asia/Pacific Network Service Providers by To Chee Eng, Bjarne Munch, Vincent Fu, 28 June 2010.

About Cable & Wireless Worldwide

Cable&Wireless Worldwide (LSE: CW.) aims to be the first-choice provider of mission critical communications. The Company is one of the world’s leading critical communication providers delivering a range of high-quality managed voice, data and IP-based services and applications to large corporates, multinational companies, governments, carrier customers and resellers across the UK, Asia Pacific, India, Middle East & Africa, Continental Europe and North America.

In the UK, Cable&Wireless Worldwide owns the country’s largest fibre network dedicated to business users of telecoms reaching 20,500km in length, and providing ubiquitous UK access through a combination of fibre, digital, microwave, radio and leased circuits. The network has presence in more than 400 towns and cities in the UK, with 802 unbundled exchanges covering 55% of the population.

On an international scale, Cable&Wireless Worldwide’s global next-generation network (NGN) stretches to more than 500,000km, including interests in 69 global cable systems, and provides connectivity to 153 countries. The Company’s Multi-Service Platform, an IP-based next-generation platform that operates across the NGN, offers a single environment on which voice and data applications can be converged to drive business efficiencies. The network is uniquely designed with inbuilt resilience and the capability to re-route traffic across diverse paths in the event of failure of one or more paths, particularly at the international level.

With more than 6,300 colleagues globally, Cable&Wireless Worldwide is committed to delivering exceptional customer service and developing long-term partnerships with its customers.

To find out more, visit http://www.cw.com

Media Contact

Annette Pau
Head, Communications/PR, Global Markets
Cable&Wireless Worldwide
Email: annette.pau@cw.com
Tel: +65-6477-5865

SOURCE Cable&Wireless Worldwide

2010-04-06 12:00

Wins new deals in Sri Lanka and Pakistan Makes foray into Bangladesh

SINGAPORE, April 6 /PRNewswire-Asia/ — Cable&Wireless Worldwide continues to strengthen its presence in the South Asian market with a host of new customer wins in the region. The company has today announced that it has secured major contracts with Sri Lanka Telecom in Sri Lanka and with Pakistan Telecommunications Company Limited (PTCL) and Transworld Associates (TWA) in Pakistan. The company has also forayed into Bangladesh by winning a contract with one of the largest telecom operators in the country.

In the last two years, Cable&Wireless Worldwide has developed a world-class, next-generation Multi-Service Platform capability in the region and has grown its portfolio of value-added telecommunications solutions for customers. The Multi-Service Platform has already been rolled out in the Middle East, Southeast Asia & North Asia and Europe, and enables the company to deliver innovative IP and Ethernet-based solutions and value-added communications applications to customers.

“We have a strong emerging markets strategy and our vision of ‘Global Orchestration’ sees us making better use of the talent, skills and resources that we have throughout the company to drive greater levels of customer engagement. We are now increasing our presence in the region and by growing our colleague base, building support and services, and adding to our portfolio of products and solutions. We will continue to deliver mission critical communications for our customers,” said Nick Lambert, Managing Director, Global Markets, Cable&Wireless Worldwide.

Asia and Africa are considered the prime emerging growth markets and customers in these markets are increasingly looking for a seamless and robust global infrastructure and to also consolidate their telecoms suppliers. As a result, Cable&Wireless Worldwide’s is deepening its engagement with customers where it is considered a trusted partner.

The company sees an increased demand for next-generation solutions in Internet-Protocol based products such as Managed Video Conferencing, intelligent contact centre solutions and IP telephony from customers in the Asia market.

About Cable&Wireless Worldwide
Cable&Wireless Worldwide (LSE: CW.) aims to be the first-choice provider of mission critical communications for large users of telecoms. We are already one of the world’s leading critical communication companies, providing a range of high-quality managed voice, data and IP-based services and applications to large corporates, multinational companies, governments, carrier customers and resellers across the UK, Asia Pacific, India, Middle East & Africa, Continental Europe and North America. Stretching to more than 500,000km, the Cable&Wireless Worldwide global next-generation network (NGN) includes the UK’s largest fibre network for business communications, and provides connectivity to 153 countries. Cable&Wireless Worldwide’s Multi-Service Platform, an IP-based next-generation platform that operates across the NGN, offers a single environment on which voice and data applications can be converged to drive business efficiencies.

http://www.cw.com

Media Contact:
Annette Pau
Head, Global Markets PR/Communications
Cable&Wireless Worldwide
Tel: +65-6477-5865
Email: annette.pau@cw.com

SOURCE Cable&Wireless Worldwide